How we handle your information

What we collect

When you request a mockup or send us a message, we collect the details you type into the form: your name, brand or company, email address, an optional phone number, your product and packaging specification, your intended quantity and timeline, an optional link to your artwork, and any notes you add.

We also record how you found us - the page you landed on, the site that referred you, and any campaign tags on the link you clicked. We keep the referring site's domain, not the full URL you came from.

We use PostHog for product analytics and session replay: which pages are viewed, what is clicked, how quickly pages load, and recordings of how visitors move through a page. Anything you type into a form is masked in those recordings, and so is your brief where the page shows it back to you. PostHog also receives your browser and device type and an approximate location worked out from your IP address.

We never collect card numbers. If your run is under 5,000 pieces and the $100 mockup fee applies, payment is handled entirely on Stripe's own checkout page. Your card details go to Stripe and never touch our servers. We receive only a confirmation that the payment succeeded, the amount, and a receipt link.

Why we collect it

To build and send your mockup, to quote your job accurately, to take the mockup fee where one applies, and to know which of our pages actually bring in work so we can spend our effort there. We do not sell your details, rent them, or hand them to a list broker.

Who else sees it

• Stripe - payment processing, when a fee applies. Stripe receives your name and email and handles your card data under its own privacy terms.
• Our production partners - a converter needs your artwork and specification to quote or produce your job. They receive the spec, not your browsing history.
• PostHog - product analytics and session replay, so we can see which pages help and where people get stuck. It receives the usage described above, through an address on this domain, under its own privacy terms. It does not receive what you type into our forms.
• Nobody else. There are no advertising pixels on this site, and we do not share analytics with advertisers.

Your choices

For questions about your information, or to request a correction or deletion, email laurence@pouchworks.shop.

Where your brief goes

When you press send, the form posts what you typed to an endpoint on this same domain. That endpoint does one thing: it emails your brief to us at laurence@pouchworks.shop, using Resend to deliver it. Resend handles the message in transit under its own privacy terms. We hold no database of enquiries: your brief lives in our mailbox and in your browser, and nowhere else.

If we cannot deliver it - an outage on our side, or a network failure on yours - the page says so plainly rather than thanking you, your copy stays in this browser, and you can send it to us yourself.

Storage on your own device

PostHog keeps a random visitor identifier in a cookie and in this browser's local storage, so that repeat visits count as one visitor. It is not used for advertising, and the site works the same if you block it. There are no advertising cookies. Unsubmitted drafts use this tab's session storage. Saved briefs and messages use this browser's local storage, so they remain available after closing a tab until you clear them. Drafts and attribution expire after 12 hours. Browser data clearing removes local records, and a different browser or device has its own separate storage. Use the confirmation screen's clear control to erase saved details immediately.

Contact

Questions about any of this: laurence@pouchworks.shop.